Your information systems and communication media must be available 24 hours a day. For this purpose, ITS offers you a continuous monitoring and support service used by some of the leader companies in the country.

Our team of technicians is specialized in monitoring and providing support to:

• Internet connections.
• Communication networks and lines.
• Web servers.
• Logs of equipment and security mechanisms (Firewalls, IDS, etc.)
• E-mail servers.
• Microsoft and Linux Servers
• Switchboards.
• Call Centers.

We work using the following basic process:

1. Continuous monitoring through monitoring consoles and specialized software.
2. Incident support through technicians available 24 hours a day, 7 days a week, 365 days a year.
3. Incident scaling in accordance with defined procedures.
4. Analysis of logs of devices to search for problems or security failures.

The service is provided in Spanish and in English.

Adaptability

The service may be adapted to your organization by monitoring the services you need, at the required time. It may be remote from our monitoring center, at your company, or both.

Differentials

• Experience in some of the most complex networks of the region, currently monitoring hundreds of critical services.
• High level of specialization of ITS professionals.
• Scale economy achieved at sharing the cost of the monitoring service and support with other ITS customers.
• Follow-up of problems up to their solution.
• Incorporation of international standards.
• Professional management based on standards, management indicators, controls and periodic reports.
• Early detection capacity and proactive search for possible problems.
• Service provided in English and in Spanish.