Our experienced team of professionals is based on a proven methodology, aligned with international standards, in order to manage your computer infrastructure and to provide you with a better control and flexibility.

The three levels comprising the services, enable your company to focus on your business with an adequate computer support adapted to your needs:

Level 1 - Operational

Monitoring, Problem Solving and Follow-up.

Level 2 - Functional

Implementation, Changes, Improvement Projects.

Level 3 - Strategic

Planning, Management and Control.

The IT infrastructure covers aspects such as: Networks, Communication Lines, Telephones, PCs, Servers, Printers, Operating Systems, Mail Services, Web, Databases, Computer Security Mechanisms.

The basic processes which include the management of the computer infrastructure are as follows: Planning, Improvement Projects, Monitoring, Incident Management, Problem Management, Changes Management, Configuration Management, Patches Management, Capacity Management, Providers Management, Security Management, Service Continuity Management, Service Levels Management.

Each process is based on international standards and is supported by software tools that are included in the service.

Adaptability

Each organization is unique and requires an adaptation of the processes to its particular needs and terms.

The service may be adapted to your organization, including the processes required. For example, you may hire the following services individually: Helpdesk Service, Provider Management, Annual Infrastructure Planning Service, Contingency Plan, Remote monitoring, 7x24 Support, etc.

A team of ITS professionals joins the staff of your organization, thus creating the ideal team for your company.

Differentials

• High level of specialization of the ITS professionals.
• Scale economy achieved when having access to the different profiles, for as long as your company needs so.
• Incorporation of international standards.
• Professional management, based on standards, planning and follow-up, management indicators, periodic controls and reports, alignment with corporate purposes.
• Integral service, where we take responsibility for the process undertaken, without any hidden costs.
• Total independence from providers when negotiating with them or presenting projects and solutions.
• Vast experience in multiple sectors (Banking, Education, Logistics, Industry, Government, Software, Services).
• Reduced and reliable team where the technicians who normally work at your company are always the same and join your company as part of the same.
• Capacity to rapidly and temporarily increase your working team for new projects or specific needs.