This world requires flexibility to adapt to changes, flexible timetables, capacity to increase availability of people for new projects, coverage during vacation or sick leaves, capacity to adapt knowledge and to learn rapidly.

Current Information Technology environments require a deep knowledge of a wide range of products and technologies which are difficult to cover with a reduced staff.

• Increasing dependence of companies on information and systems that create such information.
• Increase in risks and threats inherent in the new information society.
• Difficulty to establish the costs and scale of current and future investments in your information systems.
• Potential of technologies to dramatically change organizations and business processes, create new opportunities and abate costs.
• Difficulty of Small and Medium Companies to compete with companies that have computer departments with tens or hundreds of professionals and millionaire budgets.

For many organizations, the information and the technology which supports it, represent one of its most valuable assets.

In the current changing and competitive environment, the management of a company requires to increase the level related to the IT product: increase in quality, functionality, ease of use, decrease in delivery terms, continuous increase in the level of service, and all that with lower costs.